Find quick answers to the most common questions about our product.
How long does shipping take?
10 - 14 business days.
Do you ship internationally?
Our products are shipped to the US, Canada, UK & Europe regions. Whilst we offer international shipping, customers are responsible for any custom taxes and duties etc. for any international shipping.
How can I track my order?
Once the product has been shipped, a tracking number is shared to the customer within 72 hours.
Can I cancel my order?
Once the order has been placed, no cancellations are allowed.
Can I change my shipping address after ordering?
Customers are required to ensure the correct shipping details are provided at checkout. No changes to shipping addresses are allowed after ordering.
What if my package is lost or damaged?
Our policies summarise our procedure for damaged products. If your package is lost, customers are required to contact us - providing supporting evidence so the case can be handled efficiently.
Do you offer gift wrapping?
Currently, at ani-luminate, we don't offer gift wrapping.
What are your products made of?
Please refer to the product description for details regarding the product specification
How do I care for this product?
Our products are often simple to manage and take care of. The level of care will be similar to any standard electronic product (e.g. battery replacements, product cleaning)
What size should I order?
At ani-luminate, our product sizes vary depending on the product type and the anime selected.
What's your return policy?
At ani-luminate, we have a 30-day return policy. Further details can be found in the return and refunds policy.
How do I initiate a return?
Email us with the order number and reason for return
How long do refunds take to process?
Refunds will take 10-20 business days to process. Further details can be found in the return and refunds policy.
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