Shipping policy

At Ani‑luminate, we’re committed to delivering your order efficiently and securely. Below you’ll find everything you need to know about our shipping timeframes, locations, and delivery process.

Where We Ship

We currently ship to the following regions:

  • United States
  • Canada
  • United Kingdom
  • Europe (EU & EEA countries)

Processing Times

  • All orders are processed within 1–3 business days.
  • Orders are not shipped on weekends or holidays.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Times

We partner with trusted local couriers in each region for reliable delivery.

Standard Shipping:
10–14 business days (after order processing)

Please note:

  • Delivery times may vary depending on customs, courier delays, weather conditions, or peak seasonal periods.
  • Remote or rural areas may experience slightly extended delivery windows.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order weight. Any applicable taxes or duties will also be shown before you complete your purchase. These are subject to any applicable promotions or discounts at checkout.

Customs, Duties & Taxes

For international shipments:

  • Import duties, taxes, or customs fees may apply depending on your country’s regulations. These will be the responsibility of the customer to cover these costs

Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number. Tracking updates may take up to 72 hours to appear.

Lost or Delayed Packages

If your package appears lost, delayed, or marked as delivered but missing:

  • Contact us at ani.luminate@gmail.com with your order number.
  • We will work with the courier to resolve the issue as quickly as possible.

Incorrect Address

Please double-check your shipping address at checkout.
Ani‑luminate is not responsible for packages that cannot be delivered due to incorrect or incomplete address information.